installing Open source ticketing system (ORTS) in ubuntu

http://www.gnu.org/licenses/agpl-3.0.html 

 --find directory in ubuntu 13

find /path -name "name" -type d

 --lists all installed packages
 dpkg -L <packagename>


Mysql and apache needs to be installed and 
using command sudo apt-get install otrs2

OR
http://www.gnu.org/licenses/agpl-3.0.html

 http://doc.otrs.org/3.0/de/html/manual-installation-of-otrs.html#manual-installation-of-database

1. Preparing the Operating System
2. Installing Perl dependencies
3. Preparing MySQL
4. Updating Apache
5. Installing OTRS

$ cat /etc/passwd

http://www.geoffstratton.com/2013/08/install-otrs-help-desk-ubuntu-12-04/
sudo useradd -r -d /opt/otrs/ -g 'sudo' otrs
http://www.techrepublic.com/blog/tr-dojo/install-the-powerful-otrs-help-desk-ticketing-system/
http://doc.otrs.org/3.3/en/html/

https://help.ubuntu.com/community/OTRS  

System requirements

Hardware

• Minimum 2 GHz Xeon or comparable CPU, 2 GB RAM, and a 160 GB hard drive

Platforms

• Red Hat Enterprise Linux (RHEL)
• SUSE Linux Enterprise Server (SLES)
• UNIX derivates like OpenBSD or FreeBSD
• Microsoft Windows
• Mac OSX

Databases

• MySQL 4.1 or higher (recommended)
• Oracle 10g or higher
• Microsoft SQL Server 2005 or higher
• PostgreSQL 8.0 or higher
• DB2 8 or higher

Web server

• Apache2 + mod_perl2 or higher (recommended)
• Webserver with CGI support (CGI is not recommended)
• Microsoft Internet Information Server (IIS) 6 or higher

Perl

• Perl 5.8.8 or higher (required additional modules)

upgrade
       upgrade is used to install the newest versions of all packages
       currently installed on the system from the sources enumerated in
       /etc/apt/sources.list. Packages currently installed with new
       versions available are retrieved and upgraded; under no
       circumstances are currently installed packages removed, or packages
       not already installed retrieved and installed. New versions of
       currently installed packages that cannot be upgraded without
       changing the install status of another package will be left at
       their current version. An update must be performed first so that
       apt-get knows that new versions of packages are available.

   dist-upgrade
       dist-upgrade in addition to performing the function of upgrade,
       also intelligently handles changing dependencies with new versions
       of packages; apt-get has a "smart" conflict resolution system, and
       it will attempt to upgrade the most important packages at the
       expense of less important ones if necessary. So, dist-upgrade
       command may remove some packages. The /etc/apt/sources.list file
       contains a list of locations from which to retrieve desired package
       files. See also apt_preferences(5) for a mechanism for overriding
       the general settings for individual packages.